Returns, exchanges and cancellations (consumer law)

We do our utmost to inform you about the products on our website. If an item nevertheless does not meet your expectations, it can be exchanged or returned.

You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. After cancellation, you have another 14 days to return your product. The costs for returning the product from your home to the webshop are for your own account. These costs are approximately 7.25 per package; for exact rates, consult your carrier's website.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to sell the product, we may pass on this reduction in value of the product to you. Therefore, handle the product with care and ensure it is well packaged when returned.

To exercise this right, please contact us via info@andriesdejong.nl Please do not return products without consulting us first. We will then refund the owed order amount within 14 days after notification of your return, provided the product has been received back in good order.

Return address:
Andries de Jong BV
Hertzstraat 12A
2041 CT Zandvoort
The Netherlands

Please state:

  • Order number and item.
  • Return the product with all supplied accessories and – if reasonably possible – in its original condition and packaging.

Andries de Jong BV only accepts returns that have been submitted in the manner described above. Returns not registered or not registered within the specified time will not be eligible.
Your return will be assessed by us upon receipt.

Should the product be damaged or the packaging more damaged than necessary to try out the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure it is well packaged upon return.